Shipping & Returns

Shipping & Returns


All orders on physical products are dispatched via our logistic partner, USPS within 24-48 hours upon receiving your order. 

International orders (outside of the United States) may be subject to customs charges and/or other taxes and fees charged by authorities in the destination country. 

Any customs charges and/or other taxes and fees charged by the destination country are the responsibility of the customer. 

We are unable to advise the exact charges that may occur as they vary from country to country.  Please contact your local customs office for your information. 

If you have any questions, please contact us and we will share our experiences with you for your specific country.

Return policy: 

We do not accept returns on the following products:

  • Electronic format
  • Online format 
  • E-books
  • Videos
  • CD/DVD-ROMs, and 
  • DVDs.

For all physical products, we offer a 30 day return policy should you not be completely satisfied with your purchase. 

All returns must be made within 30 days of the date of receiving your shipment. 

Study materials and educational resources must be received in original condition. 

Upon receipt of the returned materials, we will refund full credit, excluding shipping/handling. 

Credit will be applied to the appropriate credit card via PayPal. 

The American Academy of Health and Fitness reserves the right to discontinue the sale and/or support of any of its continuing education courses. 

Notification of such will be given six months prior to discontinuance to allow for course completion and testing. 

No refund will be given for courses that are discontinued.

How to return

If your return meets our conditions above, please follow the below steps:

  1. Send your return to:

7205 Sampal Place, Springfield, Virginia 22152.

  1. All returns must be sent via USPS Priority Mail for tracking purposes
  2. Once we have received your return, we will be in touch to begin the refund process. Please allow 2-3 business days of processing time.  

Alternatively, please contact us at 800.957.7348 to discuss a return or should you have any further questions.